Return & Exchange Policy

Special No Return Policy due to Covid-19 Pandemic

In the interest of our employees and partners who work with us, we are currently not accepting any returns of goods. If you are unhappy with your purchase, which we don't think you will be, please contact us and we will try and help in whatever capacity we can.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
- Any item sold during SALE periods on discounts

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)  
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@6teenretail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@6teenretail.com and send your item to: 6teen Retail Pvt. Ltd. Plot No. 1, Vivekanandar Street, Nanmangalam Post, 600129 Chennai TN, India.

Shipping
To return your product, you should mail your product to: 36teen Retail Pvt. Ltd. Plot No. 1, Vivekanandar Street, Nanmangalam Post, 600129 Chennai TN, India.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.