Shipping & Delivery

Shipping

Our Online store is set up to deliver only within India at the moment. However, if you have a request to deliver outside the sub-continent, please reach out to us at 7200 80 1616

If you are unable to be present when the delivery arrives at your location, the delivery will be attempted a second time, usually the next day.

Shipping charges will be mentioned at the time of checkout. There will be no additional charges to the order once you have confirmed the same.

Standard delivery times are 3 to 5 working days, however in some case this may be longer based on where you live and the working days in various parts of the country.

We work to ship out orders the same business day or the next business day after the order has been placed. For holidays, Friday afternoons, weekends, and during physical inventory audits, we may take up to 3 business days to ship orders from our warehouse.

Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.

If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.

If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost. Unclaimed, refused, or undeliverable packages that are returned to us will be processed as a return and the original form of payment will be refunded, less any additional shipping expenses.

We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.

We are not responsible for return shipping costs when returning items for a refund or for lost returns. When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records.

Contact us
For more information about our shipping policy, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at orders@6teenretail.com or by mail using the details provided below:

6teen Retail Private Limited (THETA)
Plot No. 1, Vivekanandar Street, Nanmangalam Post, 600129 Chennai TN, India.