Frequently Asked Questions
Ordering
Can I Change the Shipping Address for My Particular Order?
We are sorry; all orders placed are processed on the same day. Hence we will not be able to change the shipping address for your order.
How Do I Cancel My Order?
Please reach out to us at 7200 80 1616 with your order number and we will assist you
What if it is a Prepaid Order that is being cancelled?
Your refund will be processed within 7 working days
Do you have a size chart / reference for your products?
Yes, please check the size chart available in Main Menu
How can I make changes to my existing order?
Please reach out to us at 7200 80 1616 with your order number and we will assist you
Do you take orders over phone?
Please reach out to us at 7200 80 1616 with your requirements and we will assist you
I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?
- Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.
- If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:
- Net Banking 5-7 business days
- Debit Card 5-7 business days
- Credit Card 7-21 business days
Can I place a bulk order for an item(s)?
Please reach out to us at 7200 80 1616 with your requirements and we will assist you
How do I know my order has been confirmed?
You will receive an email confirmation of your order once your order has been submitted. Please reach out to us at 7200 80 1616 or write to us at feedback@6teenretail.comif you have not received an email.
Shipping
Do you deliver out of India?
Our Online store is set up to deliver only within India at the moment. However, if you have a request to deliver outside the sub-continent, please reach out to us at 7200 80 1616
What happens if I am not available when you deliver the merchandise?
The delivery will be attempted a second time, usually the next day.
What are the shipping charges and/or are there any additional charges?
Shipping charges will be mentioned at the time of checkout. There will be no additional charges to the order once you have confirmed the same.
What is the stipulated delivery time for an order?
Standard delivery times are 3 to 5 working days
How can I track my order?
Please use the courier tracking URL sent to your email to track your parcel.
Can I book an order for delivery to more than one Address?
We are sorry, we don’t have an option to deliver the same order to more than one address.
Returns
How Do I Return Items?
We are sorry to hear that you have to return our product. We apologize for the inconvenience caused. Please return the unused product(s) to the below address, in the original packing with all tags and labels, on to pay basis.
M/S 6teen Retail Pvt Ltd
Old No.33, New No. 61, Ground Floor,
Rajendra Prasad Road, Krishna Nagar,
Hasthinapuram, Chennai – 600 064
Where Do I Need to Self-Ship My Products?
Please send the unused products to the below address
M/S 6teen Retail Pvt Ltd
Old No.33, New No. 61, Ground Floor,
Rajendra Prasad Road, Krishna Nagar,
Hasthinapuram, Chennai – 600 064
My Item Arrived Damaged or Defective, What should I Do?
Please reach out to us at 7200 80 1616 or write to us at feedback@6teenretail.comwith your order number and we will assist you
What should I do if I receive a different item from the one that I have ordered?
We apologize for the inconvenience caused. Please reach out to us at 7200 80 1616 or write to us at feedback@6teenretail.comwith your order number and we will assist you
When can I expect a refund for the product that I returned?
Refunds will be processed in 7 working days after the product is received at our warehouse.
How do I do a trial of the product I purchased?
We encourage you try the items you bought, however please ensure the product is left in a re-saleable condition after the trial with original tags, unwashed, undamaged and with the original packing.